F aulty Goods
You have seven days from the date of receipt of your goods
to inspect them for faults. If the goods are faulty you should
contact us either by phone or email within the seven days quoting
date of order and order number. We will collect the faulty goods
for inspection and replace them at our cost. You also have the
right to claim costs associated with faulty goods such as phone
and postage costs.
Unwanted Goods
Orders may be cancelled within 7 working days without giving
a reason. The customer is responsible for all charges incurred
returning goods, which will differ from that of the delivery
charge. All other monies paid will be refunded within 30 days,
The 7 day cancellation period will commence on the day following
the customer receives their order. Goods must be returned in
the same condition as delivered, therefore cellophane protection
should not be removed and goods not cut or drilled. Boxed items
must be returned complete, not part used. After 7 days a 25%
handling charge will be applied to all returned goods.
Made to measure goods are excluded from this clauses.
